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In this video, Shanna Eckberg, COO at Franklin Park’s parent company ABHM, and Matt Reiners, Co-Founder of Eversound, (a company that creates listening technology for better engagement) discuss changes in senior living during the pandemic and those made at ABHM communities like Franklin Park.
Ms. Eckberg describes how ABHM adapted new methods of engaging residents and delivering services while maintaining a healthy and safe environment for residents. One key factor in the success of ABHM is the staff. Eckberg states, “The professionalism and dedication of the staff has never wavered. During these difficult times they always put our residents first and we want to recognize those efforts.”
Reiners and Eckberg also discuss the use of technology during the pandemic. Ms. Eckberg explained, “ABHM Communities encouraged residents and families to use technology and social media to stay connected. Maintaining relationships during these difficult times is vital to their wellbeing.”